Services Asia
DEWETRON not only manufactures outstanding products for data acquisition and analysis but also delivers unsurpassed support. By offering outstanding services, we are able to assist you and your work. Thereby, we can guarantee the highest quality standards of your data acquisition systems, no matter how long it already accompanies your company. A DEWETRON system is not getting older, it is just becoming a classic. Contact our customer support and engage with us – we are happy to learn more about the challenges you are facing.
Calibration
In the laboratory at the headquarters in Grambach/Austria
Although DEWETRON measurement devices are manufactured to the highest standards using only the best components, the measurement results may change over time. This is completely normal and is due to the ageing of the used parts.
To ensure the integrity of your measurement results, it is essential to have your measurement device calibrated at regular intervals. During this process, the measured values of your device are compared with a traceable reference and the deviations are documented.
Place your trust in the calibration service offered by our ISO 17025 accredited calibration laboratory. On request, your device can also be adjusted directly during calibration.
Factory calibration
Your system is calibrated by our specially trained metrologists to the highest quality standards. As a quality assurance measure, new devices are also factory calibrated before delivery.
Although only traceable references are used for this type of calibration, the results are not traceable in the sense of the EA MLA.
Accredited calibration according to ISO 17025
Do you need a calibration with results that are traceable to an international standard?
The DEWETRON calibration lab is a calibration laboratory approved by the National Accreditation Body. The applicable requirements regarding competence and equipment are regularly assessed and confirmed by the “Akkreditierung Austria”.
The laboratory specializes in electrical quantities. The complete scope of accreditation can be found in this document.
Support
When technological devices are being used, problems may arise. To support you with any occurring problem, we offer you worldwide telephone and online access to a network of support professionals. Depending on your problem, we offer several support levels. Our goal is to help you as fast as possible.
1st & 2nd level support
Every DEWETRON system comes along with first level support. This includes worldwide telephone and online access to a network of support professionals who will work with you to solve any problems that may arise.
If your problem cannot be solved by our first level support team, we can forward you to our second level support. There, you will receive the professional assistance of an experienced engineer who is a specialist for your particular application. With this second level support service, we include priority assistance.
Support Beijing
Mail:
[email protected]
[email protected]
Phone:
+86-135-2031-7573
Address:
Room 1205, Huateng Building
Jinsong of Chaoyang District
Beijing 100021
Support Shanghai
Mail:
[email protected]
[email protected]
Phone:
+86-136-6195-3261
Address:
Room 1403, CITS Building
No. 1277 Beijing Rd. (W)
Jing’an District
Shanghai 200040
Maintenance & repair services
Every test and measurement hardware requires regular, planned and preventative maintenance to perform at optimum levels and prolong the life of the system – also the reliable DAQ systems by DEWETRON. Keep on reading to find out about our offers to support your work.
Maintenance
With DEWETRON, you can schedule annual system maintenance. Thanks to that, you can extend the lifecycle of your system, avoid downtimes and plan your maintenance whenever it fits your workload best. Our maintenance includes
cleaning, the replacement of filters and cooling fans, reliability updates, virus scans, disk defragment and a complete functional system test.
Additionally, BIOS and TRION firmware and driver updates can be included.
Repair service
DEWETRON promises the highest quality. However, we know that you are operating our systems even in the roughest environments. Therefore, we also know that even the most experienced engineers might encounter incidents that impact your work.
DEWETRON’s well-trained technicians repair your systems within the defined product life cycle. Furthermore, they include full system checks. In addition to that, we also offer an express repair service. If you make use of this offer, the lead time further decreases. The turnaround then takes 14 days.
System upgrade
Keeping your measurement equipment on the cutting edge of technology facilitates your work a lot. DEWETRON makes that possible with a system upgrade. Simply send us your system and we will upgrade the computer components and configure the entire system. Regular system upgrades will increase the life of your system and maintain the value of your investment.
Older systems might require an inspection before the upgrade to ensure that the hardware as well as other components are compatible with the most current configuration(s).
