The Measurable difference.

Customer Care Center Asia

Services Asia

DEWETRON not only manufactures outstanding products for data acquisition and analysis but also delivers unsurpassed support. By offering outstanding services, we are able to assist you and your work. Thereby, we can guarantee the highest quality standards of your data acquisition systems, no matter how long it already accompanies your company. A DEWETRON system is not getting older, it is just becoming a classic. Contact our customer support and engage with us – we are happy to learn more about the challenges you are facing.

Calibration Services

Over the course of use, the systems can fall out of calibration – that is a normal occurrence that you can easily bypass. By annually calibrating a system, you can ensure the continued integrity of the measurement data. DEWETRON is proud to be ISO 9001:2015 and ISO 14001:2015 and offers ISO 17025 or NIST standard calibration service.

There are two levels of calibration certification: NIST (National Institute of Standards and Technology) traceable and ISO (International Standards Organization) certified. In addition to a standard calibration, we are officially allowed to also perform both types of certified calibrations. If you book an accredited calibration, we will send you a physical certificate guaranteeing the compliance to the respective standard.

Calibration

Standard Calibration

The accuracy of your system is important to us. Therefore, we have a specially trained team that takes care of the calibration of your device.

By planning an annual calibration of your equipment, your instruments will be prioritized and thus you can minimize the lead time.

Accredited Calibration

Standard calibration service may be upgraded to calibration per EN ISO/IEC 17025.

It also includes manufacturers’ adjustments to ensure the continued integrity of the measurement data.

Accredited calibration service is applicable to individual systems and devices.

Express Calibration

We know that downtime on equipment is unacceptable which is why our calibration turnaround is 14 business days or less following the arrival of your system at our clock.
We also know that in some cases a shorter turnaround is critical. For those occasions, we offer expedited calibration service, all the benefits of standard calibration services within 7 days following the arrival of your system at our clock.

Support

When technological devices are being used, problems may arise. To support you with any occurring problem, we offer you worldwide telephone and online access to a network of support professionals. Depending on your problem, we offer several support levels. Our goal is to help you as fast as possible.

Support

1st & 2nd level support

Every DEWETRON system comes along with first level support. This includes worldwide telephone and online access to a network of support professionals who will  work with you to solve any problems that may arise.

If your problem cannot be solved by our first level support team, we can forward you to our second level support. There, you will receive the professional assistance of an experienced engineer who is a specialist for your particular application. With this second level support service, we include priority assistance.

Support Beijing

Mail:
[email protected]
[email protected]

Phone:
+86-135-2031-7573

Address:
Room 1510A, Huateng Building
Jinsong of Chaoyang District
Beijing 100021

Support Shanghai

Mail:
[email protected]
[email protected]

Phone:
+86-136-6195-3261

Address:
Room 1403, CITS Building
No. 1277 Beijing Rd. (W)
Jing’an District
Shanghai 200040

Maintenance & repair services

Every test and measurement hardware requires regular, planned and preventative maintenance to perform at optimum levels and prolong the life of the system – also the reliable DAQ systems by DEWETRON. Keep on reading to find out about our offers to support your work.

Service & Repair

Maintenance

With DEWETRON, you can schedule annual system maintenance. Thanks to that, you can extend the lifecycle of your system, avoid downtimes and plan your maintenance whenever it fits your workload best. Our maintenance includes
cleaning, the replacement of filters and cooling fans, reliability updates, virus scans, disk defragment and a complete functional system test.
Additionally, BIOS and TRION firmware and driver updates can be included.

Repair service

DEWETRON promises the highest quality. However, we know that you are operating our systems even in the roughest environments. Therefore, we also know that even the most experienced engineers might encounter incidents that impact your work.

DEWETRON’s well-trained technicians repair your systems within the defined product life cycle. Furthermore, they include full system checks. In addition to that, we also offer an express repair service. If you make use of this offer, the lead time further decreases. The turnaround then takes 14 days.

System upgrade

Keeping your measurement equipment on the cutting edge of technology facilitates your work a lot. DEWETRON makes that possible with a system upgrade. Simply send us your system and we will upgrade the computer components and configure the entire system. Regular system upgrades will increase the life of your system and maintain the value of your investment.
Older systems might require an inspection before the upgrade to ensure that the hardware as well as other components are compatible with the most current configuration(s).

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