Services Europe & More
DEWETRON manufactures outstanding products for data acquisition and analysis. But that is not all! DEWETRON furthermore delivers unsurpassed service and support for its customers. Thereby, we can guarantee the highest quality standard of your data acquisition systems, no matter how long it already accompanies you and your company. A DEWETRON system is not getting older, it is just becoming a classic. Contact our customer support and engage with us – we are happy to learn more about the challenges you are facing.
Calibration
In the laboratory at the headquarters in Grambach/Austria
Although DEWETRON measurement devices are manufactured to the highest standards using only the best components, the measurement results may change over time. This is completely normal and is due to the ageing of the used parts.
To ensure the integrity of your measurement results, it is essential to have your measurement device calibrated at regular intervals. During this process, the measured values of your device are compared with a traceable reference and the deviations are documented.
Place your trust in the calibration service offered by our ISO 17025 accredited calibration laboratory. On request, your device can also be adjusted directly during calibration.
Factory calibration
Your system is calibrated by our specially trained metrologists to the highest quality standards. As a quality assurance measure, new devices are also factory calibrated before delivery.
Although only traceable references are used for this type of calibration, the results are not traceable in the sense of the EA MLA.
Accredited calibration according to ISO 17025
Do you need a calibration with results that are traceable to an international standard?
The DEWETRON calibration lab is a calibration laboratory approved by the National Accreditation Body. The applicable requirements regarding competence and equipment are regularly assessed and confirmed by the “Akkreditierung Austria”.
The laboratory specializes in electrical quantities. The complete scope of accreditation can be found in this document.
Support
When technological devices are used, problems may arise. To support you with any occurring challenge, we offer worldwide phone and online access to a network of support experts. Depending on your problem, we offer several support levels. Thanks to them, we can achieve our goal to help you as fast as possible.
First & second level
Every DEWETRON system includes first level support. This comprises worldwide phone and online access to a network of support professionals. Together, you will work on a solution to overcome any problems that may arise.
If your problem cannot be solved by our first level support team, we may forward you to our second level support. There, you will receive the professional assistance of an engineer who is a specialist for your particular application. With this second level support service, we include priority assistance.
Remote & on-site
We offer professional assistance of an experienced product application engineer for your test set-up, during your measurement or for the analysis of your data.
Professional assistance from a trained DEWETRON application engineer is available remotely via phone/internet. This application support is provided hourly, up to 4 hours or for an 8-hour day.
In addition to that, second level support can be on-site as well. Then, one of our product application engineers joins you and your company wherever you are. This is an especially useful option if circumstances prohibit remote support. The service is charged per day.
Contact information
Mail:
[email protected]
Phone:
+43 316 3070 555
Address:
Parkring 4
8074 Grambach
AUSTRIA
Maintenance & repair services
Every test and measurement hardware requires regular, planned and preventative maintenance to perform at optimum levels and prolong the life of the system – also the reliable DAQ systems by DEWETRON. Keep on reading to find out about our offers to support your work.
Maintenance
With DEWETRON, you can schedule annual system maintenance. Thanks to that, you can extend the lifecycle of your system, avoid downtimes and plan your maintenance whenever it fits your workload best. Our maintenance includes
cleaning, the replacement of filters and cooling fans, reliability updates, virus scans, disk defragment and a complete functional system test.
Additionally, BIOS and TRION firmware and driver updates can be included.
Repair service
DEWETRON promises the highest quality. However, we know that you are operating our systems even in the roughest environments. Therefore, we also know that even the most experienced engineers might encounter incidents that impact their work.
DEWETRON’s well-trained technicians repair your systems within the defined product lifecycle. Furthermore, they include full system checks. In addition to that, we also offer an express repair service. If you make use of this offer, the lead time further decreases. The turnaround then takes 14 days.
System upgrade
Keeping your measurement equipment on the cutting edge of technology facilitates your work a lot. DEWETRON makes that possible with a system upgrade. Simply send us your system and we will upgrade the computer components and configure the entire system. Regular system upgrades will increase the life of your system and maintain the value of your investment.
Older systems might require an inspection prior to an upgrade to ensure that the hardware as well as other components are compatible with the most current configuration(s).
