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We are sorry to hear that your DEWETRON system isn’t functioning properly. Our Service team will do everything in their power to ensure the product returns to optimum performance.
May we suggest the following?
Many issues can be resolved easily, quickly, and remotely. For the quickest possible turnaround, our technical support team can investigate the roots of your problem from a distance. This helps you to save time as well as shipping costs.
Therefore, please contact our support team. And an expert will be ready to assist you.
If we cannot resolve the problem remotely and a repair is necessary, please complete our online RMA form.
Once completed, our customer service team will reach out with details regarding the next steps.
Once the unit is in our facility and has been properly inspected and analyzed, our Customer Service team will provide an official quote and require Customer authorization to proceed.
All unapproved repairs are subject to an inspection fee.
Repairs have a warranty of 12 months, starting with the date indicated on the receipt of the repaired device. This warranty applies only to the specific repair work conducted and the replaced material associated with the repair.
For more information, please refer to our GLOBAL WARRANTY TERMS & CONDITIONS
Warranty cases: DEWETRON pays for the shipping of the device to the customer. The customer is responsible for the shipping costs to DEWETRON.
Non-warranty cases: The customer is responsible for the shipping charges to/from DEWETRON.