- Customer Care Center
All DEWETRON systems are delivered with a one-year system warranty. This standard warranty may be extended to include up to four more years of Assurance.
Generally, all hardware components are covered by a limited 1-year warranty covering parts and labor on a depot basis. The Company specifically disclaims any and all warranties, expressed or implied, including but not limited to any implied warranties with regard to any licensed products. Media and consumables, including but not limited to such as hard disks, tape, magnetic or optical media in any form, and paper-based media, are warranted for 90 days.
Any products which have a defect with regard to the materials, production, or any software which is determined to have a bug within the term of the Warranty, will be repaired or replaced. The means of warranty service is at the discretion of DEWETRON.
DEWETRON shall not be liable for consequential damages, indirect damages, loss of profit, loss of interest, damages resulting from claims of third parties or for the loss of data and programs associated with its recovery.
DEWETRON shall only be liable for damages if such damage results from DEWETRON´s gross negligence or intent.
ASSURANCE EXTENSION PLANS
The original system warranty of one year can be extended up to an additional 4 years for a total of 5 years.
All Assurance extension plans include continued First Level Support.
These plans have the option of including annual system maintenance or calibration services with guaranteed nominal turn around to minimize business down time.
DEWETRON will assume delivery and repair costs as specified in the standard warranty.