- Customer Care Center
Here are the most important terms & conditions, and other information most often needed and requested by our customers. The marking of alternate terms on a customer’s purchase order is not binding upon the Company.
Official Name: Dewetron, Inc.
Class C Corporation
Incorporate in the State of Rhode Island
Incorporated in Jan 1998
Business size classification: Small Business
NAICS CODE: 334119
CAGE CODE: 1LZX9
CCR Registered since 1998
Quotes issued by Dewetron, Inc. (aka “the Company”) are valid for 60 days from their date of issue. Quotes with longer periods are available upon special request, and upon the express written authority of the Company.
The prices on all quotes are issued assuming acceptance of the Company’s terms and conditions in their entirely. These include but are not limited to the period of performance, payment terms, credit terms, and shipping terms and conditions.
Discounts are only valid for the quantities shown, when ordered at the same time on the same order, and when Dewetron’s standard terms and conditions, including payment and FOB terms, are agreed and adhered to.
Although delivery estimates or a range of possible delivery dates may be shown on quotes issued by the Company, they are not binding. Products in stock at the time of quoting are subject to prior sale. A closer delivery estimate will be provided upon request after the order has been placed with the Company, and the Company’s manufacturing facility(ies) have reported back regarding the estimated ship date of the order. Special or non-standard orders typically take longer to process and produce than standard orders.
• Change Orders sent in to modify an existing order within the first 7 business days will be accepted
without change fee. (Please note the change on the order)
• Change Orders sent in to modify an existing order after the first 7 business days and before 30 days
will require a $1,000.00 change order fee. (Note this change can affect the delivery date)
• Change Orders sent in to modify an existing order after the first 30 business days and before 60 days
will require a $2,000.00 change order fee. (Note this change can affect the delivery date)
• Change Orders sent in to modify an existing order after the first 60 business days will not be
• System Orders that have not yet been prepared for shipment may be cancelled within 15 business
days of the order being placed without paying any cancellation fee.
• Modules and Accessory Orders that have not yet been prepared for delivery may be cancelled within
10 business days of order being placed without paying any cancellation fee.
• Software Orders that have not yet been prepared for delivery may be cancelled within 5 business
days of order being placed without paying any cancellation fee.
• Service or Calibration Orders related to services, including repairs, upgrades, and calibrations,
cannot be cancelled. 100% of the amount quoted will be due.
• Training Orders related to training services are cancellable up to 5 days before they are scheduled to
begin, without penalty. If cancelled less than 5 days before the training was scheduled to begin, 50%
of the total training costs, including travel, lodging and meals, are due.
• All Orders that have not been cancelled prior to the allowed cancellation window and have not yet
been prepared for shipment can be cancelled with a $1,500.00 cancellation fee.
• Orders returned within the first 60 days of ownership require a restocking fee, per the following schedule:
Within 2 calendar weeks after order ships: 15% restocking fee
Within 4 calendar weeks after order ships: 25% restocking fee
Within 6 calendar weeks after order ships: 50% restocking fee
Within 8 calendar weeks after order ships: 75% restocking fee
Taxes are not included in DEWETRON price quotes.
If your company is tax exempt, please provide a copy of the Sales Tax Exemption Certificate with the purchase order. Failure to provide a current exemption certificate will result in applicable taxes being added to the order.
If tax is not collected, some state require that the purchaser file a Sales and Use Tax return reporting all taxable purchases that were not taxed and to pay the taxes associated with those purchases. Consult your tax advisor.
The Customer acknowledges that the Products licensed or sold here under are subject to the export control laws and regulations of the United States of America. The Customer agrees that the Products will not be re-exported, resold or transferred to:
(a) any country subject to export restrictions under the Export Administration Act of 1979 (EAR).
(b) any end user who has been denied participation in export transactions by any federal agency of the United States government.
(c) an end user who the Customer knows or has reason to believe will utilize the Products directly or indirectly in nuclear activities listed in the EAR 778.3(b)(1), (2) & (3), whether the items are specifically designed or modified for such activities.
(d) an end use destined for the design, development, production or use of missiles or missile projects, or activities related to nuclear, chemical or biological weapons.
The Customer acknowledges that “Products” include technical data subject to the export and re-export restrictions of the EAR.
By placing any purchase order with Dewetron, you warrant that all ordered products are intended to be used within the guidelines listed above. You further recognize and acknowledge that you are subject to certain laws and regulations governing the export of United States technology.
Standard payment terms are NET 30 DAYS. Alternate terms must be approved in writing by Dewetron management. Terms written on customer purchase orders are not valid unless explicitly accepted in writing by Dewetron management.
If orders are received showing alternate, unapproved payment terms, the price of the order will be adjusted according to the following schedule:
Net 30 days – list price
Net 31-60 days – add 3% to the total price
Net 61 days or more- add 6% to the total price
Customers who agree to our terms and yet who historically pay according to longer terms may be assessed these price increases on subsequent orders, at the option of Dewetron.
A 3% credit fee will be added to all credit card transactions.
The issuance of credit terms to any customer is subject to the approval of the Company’s accounting department, and is not guaranteed. This process can be expedited by the prompt response to requests from the Company for credit references and other information. Customers who are not eligible for credit terms, or who do not wish to apply for them, may purchase via payment in advance, advance wire transfer, credit card, or irrevocable letter of credit (if outside the USA). Credit terms are typically not available to companies or individuals outside the USA, unless we have an existing good history, or the customer is an authorized distributor.
Shipments are made FOB origin, which is East Greenwich, RI 02818 USA. For Domestic shipments Dewetron offers two methods.
1. Pre-Pay & Add -This allows Dewetron to ship the customer order on either our FedEx or UPS accounts and add the shipping cost to their order. The customer should acknowledge this thru email or PO and identify the speed of the shipment.
2. Customer Account – This allows Dewetron to ship the customer order with a provided FedEX or UPS accounts Only. The customer should acknowledge this thru email or PO and identify the speed of the
A marking of “FOB DESTINATION” on a purchase order is not binding upon Dewetron. Our terms are FOB origin unless another arrangement has been made by or explicitly agreed to in writing by Dewetron. We have found that our instruments rarely suffer any damage in transit when packed properly and when sent via air methods. Ground shipments are not available from Dewetron. Customers may specify their own carrier and provide their account number, which we will use for the outbound shipment. Acceptable carriers include FedEx and UPS. Others are possible, so please contact us about this.
A $15 handling fee is added to each order. Fee is waived is waived with the purchase/use of an approved shipping case.
Dewetron offers two choices for international shipping.
1. Customer Responsible – The customer shipping department is responsible for the processing the shipment. Dewetron will provide the customer with the shipping size and weights of all packages. Dewetron will also provide all invoice information.
2. Dewetron Responsible – The customer will be charged a $500.00-dollar processing fee. The customer is responsible for providing Dewetron a FedEx or UPS account number Only.
Generally, all hardware components are covered by a limited 1-year warranty covering parts and labor on a depot basis. The Company specifically disclaims any and all warranties, expressed or implied, including but not limited to any implied warranties with regard to any licensed products. Media and consumables, including but not limited to such as hard disks, tape, magnetic or optical media in any form, and paper-based media, are warranted for 90 days.
Any products which have a defect with regard to the materials, production, or any software which is determined to have a bug within the term of the Warranty, will be repaired or replaced. The means of warranty service is at the discretion of DEWETRON.
DEWETRON shall not be liable for consequential damages, indirect damages, loss of profit, loss of interest, damages resulting from claims of third parties or for the loss of data and programs associated with its recovery.
DEWETRON shall only be liable for damages if such damage results from DEWETRON´s gross negligence or intent.
The warranty is voided by, but not limited to, the following:
Products which are not registered with DEWETRON
Products and/or software of any third party;
Products which are modified and/or changed by any third party including the installation of any third party software;
batteries and wear parts;
and/or if the Product and/or parts thereof have failure and/or damages which are caused by:
The warranty does not include any transportation costs, shipping costs and/or travel expenses of DEWETRON, if any, which might be incurred in connection with the repair of damage to the Products and/or parts thereof.
All claims must be in writing and include a description of the damage/defects. The client shall notify DEWETRON of visible damage/defects within one week after the receipt of the delivery. Hidden defects within one week after detection. The above described time periods shall constitute limitation periods.
Dewetron is not responsible to join EDI services in order to be paid for the invoice(s) that we send to our customers. By requesting or using payment terms from Dewetron, customer agrees to pay the cost of issuing payment to Dewetron for the products and/or services rendered hereunder. Should the customer require Dewetron to subscribe to any service or pay any amount in order to receive any of the payments due from the customer to Dewetron, Dewetron reserves the right to render an invoice for said amount and customer agrees to pay such invoice.
It is recommended that you request an official price quotation directly from Dewetron, Inc. Official price quotes are generated only by authorized employees of Dewetron, Inc. and are subject to expiration. They also incorporate the terms & conditions shown on this page by reference.
Pricing estimates may be provided by authorized Dewetron partners, but these are not binding upon Dewetron. Therefore, please contact your Dewetron sales professional for an official price quotation from Dewetron, Inc.
Processing fees are charged for international wires and credit card charges in excess of $10,000.