Many issues can be resolved easily quickly and remotely. To work in your best interest to get the fastest resolution to your problem, our technical support team will investigate the roots of your problem from distance. This helps you to save time as well as shipping costs. Therefore, please contact our support. You can find the contact details here. When talking to our support team, please describe the error accurately and in as much detail as possible. This helps us to expedite the repair process.
If we cannot resolve the problem remotely and a repair is necessary, please complete our online RMA form. You will then receive an RMA (Return Material Authorization) number and detailed instructions that identify where to ship the damaged product. Please follow these instructions. Products arriving at our repair department without RMA require follow-up calls and further investigation leading to a longer turnaround.