- Customer Care Center
In addition to the one year system warranty and factory calibration, every DEWETRON system purchase includes unlimited First Level Support for the life of the system.
Benefit from direct telephone and online access to a network of support professionals who will work with you to solve any basic problems that may arise.
Receive the professional assistance of an experienced Engineer for your test set-up, as well as during testing and analysis of your measurement data.
With this service, priority assistance is guaranteed in order to save you time and facilitate the transfer of knowledge.
Additional Application Support service packages are available for remote or on-site support.
Receive the professional assistance of an experienced Application Engineer for your test set-up, during measurement testing and to analyze your measurement data. With this service, priority assistance is guaranteed to save you time and to facilitate the transfer of knowledge.
Professional assistance from a trained DEWETRON Application Engineer is available remotely via phone/internet.
This Application Support is provided hourly, up to 4 hours or for an 8-hour day.
Second Level on-site Application Support is available and should be purchased with Second Level Application Support.
At the discretion of DEWETRON, on-site support may be obtained post purchase if circumstances prohibit remote support.
This service is charged per day.
Since we know that downtime is expensive, we try to be available for our customers at any time – by phone or by e-mail.
+43 316 3070 555
Visit Customer Care Center USA.
If you have a First Level Support question our Support Engineers may be contacted directly through email or by phone:
To purchase DEWETRON’s Second Level Support email or phone our Customer Care Coordinator at:
Phone: 401-398-7966 or 1-866-598-3393
2850 South County Trail, Unit 1
East Greenwich, RI 02818
DEWETRON Deutschland GmbH
+33 562 3675 75
+33 630 164626
2, rue de la Cartoucherie
DEWETRON Test and Measurement Equipment (Beijing) Co., Ltd
Room 1510A, Huateng Building
Jinsong of Chaoyang District
DEWETRON Test and Measurement Equipment (Shanghai) Co., Ltd
Room 1403, CITS Building
No.1277 Beijing Rd.(W)
Jing’an District, Shanghai 200040