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EXTENDED WARRANTY Standard
Parkring 4, 8074 Grambach, Austria
hereinafter referred to as “DEWETRON”
In addition to the GLOBAL WARRANTY, which provide for a warranty period of 12 months, DEWETRON offers an EXTENDED WARRANTY Standard for a period of 5 years in in total (12 months of GLOBAL WARRANTY, thereafter maximum 4 years of EXTENDED WARRANTY Standard) for certain DEWETRON hardware (see qualified products PDF) for a fee.
The EXTENDED WARRANTY Standard is available for products of end-users in the regions EMEA and APAC.
Any products which do have a fault with regard to the materials or the production within the term of the EXTENDED WARRANTY will be repaired, fixed or replaced (from the available product portfolio of DEWETRON) at the sole discretion of DEWETRON.
In order to claim warranty service, the customer must submit a written notice of the alleged defect to DEWETRON prior to the expiration of the warranty period. Subsequently, the affected product must be returned to DEWETRON in a timely manner for inspection. DEWETRON reserves the right to charge a fee for examining and testing hardware not covered by the warranty.
The ownership of any replaced products or parts thereof will automatically be transferred to DEWETRON. Any performance under the warranty does not prolong the term of the warranty or trigger a new warranty term, except for replaced products and/or parts thereof within a repair for 90 days starting from the replacement.
The EXTENDED WARRANTY will not become effective including but not limited to by an event as follows:
> products and/or software of any third party;
> products or software which are amended and/or revised by any third party including by modification and/or the installing of any third-party software;
> batteries and wear parts;
> measurement data;
> software and operation system;
> costs for calibration or maintenance;
> any accessories (particularly cables…);
> any sensors;
> end-user specific adjustments of a regular DEWETRON product;
and/or if the product and/or parts thereof and/or software have faults and/or damages which are caused in particular by:
> improper and/or unduly care and use, any other use and/or operation of the products;
> environmental influences (particularly humidity, heat, overvoltage, dirt etc.) including natural events or disasters;
> uses/operation by persons not authorized
> any non-compliance with the applicable safety precautions and rules of the product including its operation;
> any non-compliance with the operating instructions and/or the user manual etc.;
> force and/or violence (e.g. clout, hit, fall);
> procedure and/or intervention which is not executed by DEWETRON authorized person;
> any action and/or intervention which is not authorized by DEWETRON (e.g. repair);
> upgrades of the operation system of the products which are not released by DEWETRON;
The warranty does not include faults and/or damages of the products and/or parts thereof with regard to a third article and/or third party including consequential damages. Further, the warranty does not include any transportation costs, shipping costs and/or travel expenses of DEWETRON and/or the end-user, as well as any costs in connection with replacement measures/replacement procurements or the costs of persons called in on behalf of the end-user (i.e. in particular the costs of experts and/or consulting/legal fees), if any, which might incur in connection with the repair and/or fix of any fault and/or damage of the products and/or parts thereof.
The warranty shall be governed exclusively by Austrian law, excluding the conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The sole place of jurisdiction is the competent court in Graz.
Qualified products 2023-02 (PDF)
Extended Warranty Standard (PDF)