{"id":70604,"date":"2024-08-05T12:08:38","date_gmt":"2024-08-05T12:08:38","guid":{"rendered":"https:\/\/www.dewetron.com\/about-us\/legal\/repair-policy-usa\/"},"modified":"2026-09-20T01:24:20","modified_gmt":"2026-09-20T01:24:20","slug":"repair-policy-usa","status":"publish","type":"page","link":"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/","title":{"rendered":"Repair Policy USA"},"content":{"rendered":"
\n
\n
\n
\n
\n
\n
\n
\n
\n legal information\n <\/div>\n

DEWETRON INC. REPAIR POLICY<\/h1>\n

\n

We are sorry to hear that your DEWETRON system isn\u2019t functioning properly. Our service team will do everything in their power to ensure the product returns to optimum performance.<\/p>\n\n <\/h4>\n <\/div>\n<\/div>\n <\/div>\n

\n
\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/svg> <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n
\n
\n
\n
\n

May we suggest the following?<\/h3>\n
\n

Many issues can be resolved easily, quickly, and remotely. For the quickest possible turnaround, our technical support team can investigate the roots of your problem from a distance. This helps you to save time as well as shipping costs.
\nTherefore, please contact our\u00a0support team<\/a>\u00a0and an expert will be ready to assist you.<\/p>\n

If we cannot resolve the problem remotely and a repair is necessary, please complete our online RMA form<\/a>.
\nOnce completed, our customer service team will reach out with details regarding the next steps.<\/p>\n

 <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

\n
\n
\n
\n

1. COST ESTIMATE<\/h3>\n
\n

Once the unit is in our facility and has been properly inspected and analyzed, our Customer Service team will provide an official quote and require Customer authorization to proceed.
\nAll unapproved repairs are subject to an inspection fee.<\/p>\n

 <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

\n
\n
\n
\n

2. WARRANTY CLAIMS<\/h3>\n
\n

Repairs have a warranty of 12 months, starting with the date indicated on the receipt of the repaired device. This warranty applies only to the specific repair work conducted and the replaced material associated with the repair.
\nFor more information, please refer to our\u00a0GLOBAL WARRANTY TERMS & CONDITIONS<\/a><\/p>\n

 <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

\n
\n
\n
\n

3. TRANSPORTATION COSTS<\/h3>\n
\n

Warranty cases: DEWETRON pays for the shipping of the device to the customer. The customer is responsible for the shipping costs to DEWETRON.
\nNon-warranty cases: The customer is responsible for the shipping charges to\/from DEWETRON.<\/p>\n

 <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":70593,"menu_order":210,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-70604","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRepair Policy USA - DEWETRON<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Repair Policy USA\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/\" \/>\n<meta property=\"og:site_name\" content=\"DEWETRON\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dewetron.gmbh\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-20T01:24:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/\",\"url\":\"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/\",\"name\":\"Repair Policy USA - DEWETRON\",\"isPartOf\":{\"@id\":\"https:\/\/www.dewetron.com\/us\/#website\"},\"datePublished\":\"2024-08-05T12:08:38+00:00\",\"dateModified\":\"2026-09-20T01:24:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.dewetron.com\/us\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"About Us\",\"item\":\"https:\/\/www.dewetron.com\/us\/about-us\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Legal\",\"item\":\"https:\/\/www.dewetron.com\/us\/about-us\/legal\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Repair Policy USA\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.dewetron.com\/us\/#website\",\"url\":\"https:\/\/www.dewetron.com\/us\/\",\"name\":\"DEWETRON\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.dewetron.com\/us\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.dewetron.com\/us\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.dewetron.com\/us\/#organization\",\"name\":\"DEWETRON\",\"url\":\"https:\/\/www.dewetron.com\/us\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.dewetron.com\/us\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.dewetron.com\/app\/uploads\/2024\/08\/DEWETRON-logo-text-and-image.png\",\"contentUrl\":\"https:\/\/www.dewetron.com\/app\/uploads\/2024\/08\/DEWETRON-logo-text-and-image.png\",\"width\":900,\"height\":979,\"caption\":\"DEWETRON\"},\"image\":{\"@id\":\"https:\/\/www.dewetron.com\/us\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/dewetron.gmbh\",\"https:\/\/www.linkedin.com\/company\/dewetron\/\",\"https:\/\/www.instagram.com\/wearedewetron\/\",\"https:\/\/www.youtube.com\/channel\/UCE76NeVVgWF65etH8E1bOog\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Repair Policy USA - DEWETRON","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/","og_locale":"en_US","og_type":"article","og_title":"Repair Policy USA","og_url":"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/","og_site_name":"DEWETRON","article_publisher":"https:\/\/www.facebook.com\/dewetron.gmbh","article_modified_time":"2026-09-20T01:24:20+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/","url":"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/","name":"Repair Policy USA - DEWETRON","isPartOf":{"@id":"https:\/\/www.dewetron.com\/us\/#website"},"datePublished":"2024-08-05T12:08:38+00:00","dateModified":"2026-09-20T01:24:20+00:00","breadcrumb":{"@id":"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.dewetron.com\/us\/about-us\/legal\/repair-policy-usa\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.dewetron.com\/us\/"},{"@type":"ListItem","position":2,"name":"About Us","item":"https:\/\/www.dewetron.com\/us\/about-us\/"},{"@type":"ListItem","position":3,"name":"Legal","item":"https:\/\/www.dewetron.com\/us\/about-us\/legal\/"},{"@type":"ListItem","position":4,"name":"Repair Policy USA"}]},{"@type":"WebSite","@id":"https:\/\/www.dewetron.com\/us\/#website","url":"https:\/\/www.dewetron.com\/us\/","name":"DEWETRON","description":"","publisher":{"@id":"https:\/\/www.dewetron.com\/us\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.dewetron.com\/us\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.dewetron.com\/us\/#organization","name":"DEWETRON","url":"https:\/\/www.dewetron.com\/us\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.dewetron.com\/us\/#\/schema\/logo\/image\/","url":"https:\/\/www.dewetron.com\/app\/uploads\/2024\/08\/DEWETRON-logo-text-and-image.png","contentUrl":"https:\/\/www.dewetron.com\/app\/uploads\/2024\/08\/DEWETRON-logo-text-and-image.png","width":900,"height":979,"caption":"DEWETRON"},"image":{"@id":"https:\/\/www.dewetron.com\/us\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/dewetron.gmbh","https:\/\/www.linkedin.com\/company\/dewetron\/","https:\/\/www.instagram.com\/wearedewetron\/","https:\/\/www.youtube.com\/channel\/UCE76NeVVgWF65etH8E1bOog"]}]}},"_links":{"self":[{"href":"https:\/\/www.dewetron.com\/us\/wp-json\/wp\/v2\/pages\/70604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dewetron.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dewetron.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dewetron.com\/us\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dewetron.com\/us\/wp-json\/wp\/v2\/comments?post=70604"}],"version-history":[{"count":1,"href":"https:\/\/www.dewetron.com\/us\/wp-json\/wp\/v2\/pages\/70604\/revisions"}],"predecessor-version":[{"id":73894,"href":"https:\/\/www.dewetron.com\/us\/wp-json\/wp\/v2\/pages\/70604\/revisions\/73894"}],"up":[{"embeddable":true,"href":"https:\/\/www.dewetron.com\/us\/wp-json\/wp\/v2\/pages\/70593"}],"wp:attachment":[{"href":"https:\/\/www.dewetron.com\/us\/wp-json\/wp\/v2\/media?parent=70604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}