{"id":70603,"date":"2024-08-05T11:54:05","date_gmt":"2024-08-05T11:54:05","guid":{"rendered":"https:\/\/www.dewetron.com\/about-us\/legal\/general-terms-conditions-usa\/"},"modified":"2026-09-20T01:23:55","modified_gmt":"2026-09-20T01:23:55","slug":"general-terms-conditions-usa","status":"publish","type":"page","link":"https:\/\/www.dewetron.com\/us\/about-us\/legal\/general-terms-conditions-usa\/","title":{"rendered":"General Terms &amp; Conditions USA"},"content":{"rendered":"<div id=\"\" class=\"wp-block-about-us-hero margin-bottom-normal\" data-breadcrumb-include=\"true\">\n  <div class=\"container-fluid p-0 bg-lightgray\">\n    <div class=\"hero-wrapper\">\n      <div class=\"container\">\n        <div class=\"row\">\n          <div class=\"col-12 col-lg-8 pt-lg-8 pb-lg-8 pt-4 pb-2\">\n            <div class=\"hero-header-text content-wrapper\">\n  <div class=\"content\">\n          <div class=\"kicker mb-2\">\n          legal information\n      <\/div>\n              <h3 class=\"h1\">General Terms &#038; Conditions &#8211; USA<\/h1>\n                  <h4 class=\"text mb-5\">\n          <p>These terms and conditions shall be applicable for any sale by, or business relationship with, DEWETRON, Inc. Any contrary and\/or amending general terms and conditions, such as on a customer PO, shall only be an integrated part of the sale or business relationship if explicitly agreed to by DEWETRON, Inc. in a written and signed form.<\/p>\n\n      <\/h4>\n          <\/div>\n<\/div>\n          <\/div>\n          <div class=\"col-12 col-lg-4 triangle-container\">\n            <div class=\"triangle-right\">\n              <svg width=\"581\" height=\"501\" viewBox=\"0 0 581 501\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M362.454 501L304.461 449.114L289.963 375.962H434.944L437.503 444.861L362.454 501Z\" fill=\"#707072\"\/>\n<path d=\"M434.942 375.962L362.451 501H508.285L504.021 387.871L434.942 375.962Z\" fill=\"#868789\"\/>\n<path d=\"M144.981 375.962L103.192 432.952L72.4902 501H217.472L188.475 432.952L144.981 375.962Z\" fill=\"#1B181C\"\/>\n<path d=\"M217.471 501L144.98 375.962H289.962L274.611 440.608L217.471 501Z\" fill=\"#3E3D3F\"\/>\n<path d=\"M72.4906 501L0 375.963L69.9321 360.652L144.981 375.963L72.4906 501Z\" fill=\"#1C3B6A\"\/>\n<path d=\"M508.288 501L435.797 375.963L508.288 362.353L580.778 375.963L508.288 501Z\" fill=\"#129CD8\"\/>\n<path d=\"M508.288 250.925L464.793 301.11L435.797 375.963H580.778L508.288 250.925Z\" fill=\"#1693D2\"\/>\n<path d=\"M72.4906 250.925L0 375.963H144.981L117.691 301.961L72.4906 250.925Z\" fill=\"#04529C\"\/>\n<path d=\"M144.981 375.963L72.4902 250.925L145.834 233.063L217.472 250.925L144.981 375.963Z\" fill=\"#036BB2\"\/>\n<path d=\"M435.797 375.963L363.307 250.925L434.944 238.167L508.288 250.925L435.797 375.963Z\" fill=\"#0D80C4\"\/>\n<path d=\"M144.981 125.037L195.298 169.268L217.472 250.925H72.4902L144.981 125.037Z\" fill=\"#0D80C4\"\/>\n<path d=\"M435.797 125.037L508.288 250.925H363.307L389.744 181.177L435.797 125.037Z\" fill=\"#036BB2\"\/>\n<path d=\"M363.307 250.925L290.816 125.037L363.307 112.278L435.798 125.037L363.307 250.925Z\" fill=\"#04529C\"\/>\n<path d=\"M217.471 250.925L144.98 125.037L219.177 97.8181L289.962 125.037L217.471 250.925Z\" fill=\"#1693D2\"\/>\n<path d=\"M363.307 0L300.198 53.5874L290.816 125.037H435.798L363.307 0Z\" fill=\"#1C3B6A\"\/>\n<path d=\"M217.471 0L144.98 125.037H289.962L281.433 35.725L217.471 0Z\" fill=\"#129CD8\"\/>\n<path d=\"M217.473 0L289.963 125.037L362.454 0H217.473Z\" fill=\"#12B0E5\"\/>\n<path d=\"M289.963 375.962L217.473 501H362.454L289.963 375.962Z\" fill=\"#5A595B\"\/>\n<\/svg>            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>1. CORPORATE INFO<\/h3>\n          <div class=\"content-size-normal\">\n            <p>Official Name: DEWETRON, Inc.<br \/>\nLocation: United States of America<br \/>\nAssociated Names: DEWETRON USA or DEWETRON America<br \/>\nC Class Corporation<br \/>\nIncorporated: January 1998 in the State of Rhode Island<br \/>\nBusiness Size Classification: Small Business<br \/>\nDUNS 041789350<br \/>\nNAICS CODE: 334119<br \/>\nCAGE CODE: 1LZX9<br \/>\nSAM (Formerly CCR) Registered since 1998<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>2. QUOTES<\/h3>\n          <div class=\"content-size-normal\">\n            <p>Official quotes are generated only by authorized employees and\/or authorized representatives of DEWETRON, Inc. (aka \u201cthe Company\u201d or \u201cDEWETRON\u201d) and are subject to expiration. Official price quotes incorporate the terms and conditions shown on this page by reference and are required for a purchase order. Terms that a customer adds to a customer order will not be honored unless specifically agreed to in writing by DEWETRON.<br \/>\nPlease contact your DEWETRON, Inc. sales manager for an official price quotation from DEWETRON, Inc. Contact information can be found on the following link: <a href=\"https:\/\/www.dewetron.com\/us\/contact\/\">https:\/\/www.dewetron.com\/us\/contact\/<\/a><\/p>\n<p>Quotes issued by DEWETRON are <strong>valid for 30 days<\/strong> from their date of issue, unless specifically stated otherwise. Quotes with longer periods are available upon special request, and upon the express written authority of the Company.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>3. PRICING<\/h3>\n          <div class=\"content-size-normal\">\n            <p><strong>Pricing Assumes Acceptance of ALL DEWETRON Terms &amp; Conditions<\/strong><\/p>\n<p>The prices on all quotes are issued assuming acceptance of the Company\u2019s terms &amp; conditions in their entirely. These include but are not limited to the period of performance, payment terms, credit terms, and shipping terms &amp; conditions.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>4. PAYMENT TERMS<\/h3>\n          <div class=\"content-size-normal\">\n            <p>Standard payment terms are NET 30 DAYS. Alternate terms must be approved in writing by DEWETRON management. Terms written on customer purchase orders are not valid unless explicitly accepted in writing by DEWETRON management.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>5. SALES TAX<\/h3>\n          <div class=\"content-size-normal\">\n            <p>Taxes are not included in DEWETRON price quotes. Sales taxes will be added to the order and collected by DEWETRON where required by law. If taxes are not collected by DEWETRON, the customer may be responsible for filing a Sales and Use Tax return and paying state sales taxes associated with its purchase from DEWETRON. All customers should consult their tax advisors.<br \/>\nIf the customer\u2019s company is tax-exempt, the customer should provide a copy of the Sales Tax Exemption Certificate with the purchase order. Failure to provide a current exemption certificate will result in taxes being added to the order where applicable.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>6. DISCOUNT TERMS<\/h3>\n          <div class=\"content-size-normal\">\n            <p>Discounts are only valid when listed on the currently active quote, when ordered at the same time on the same order, and when DEWETRON\u2019s standard terms &amp; conditions, including payment and FOB terms, have been adhered to.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>7. ORDER DELIVERY &#038; LEAD TIMES<\/h3>\n          <div class=\"content-size-normal\">\n            <p>Due to the supply chain volatility, any delivery dates or ranges of possible delivery dates stated by DEWETRON verbally or in writing are estimates only and are not binding.<br \/>\nDelivery dates are based upon prompt receipt by DEWETRON, Inc. from buyer of all necessary shipping and other information. Unless a guaranteed delivery date has been agreed, DEWETRON, Inc. shall not be at fault in case a stated or agreed delivery or other period has been exceeded. Delivery of the Products to a freight forwarder\/other commercial carrier at the point of delivery shall constitute delivery to buyer.<\/p>\n<p><strong>Order Changes Prior to Shipment<\/strong><br \/>\nChange orders sent in to modify an existing order will only be accepted if the change request is to substitute an existing line item due to lead time.<\/p>\n<p><strong>Order Cancellation Prior to Shipment<\/strong><br \/>\nSystem, modules and accessory orders may only be canceled if they are not in production WITH the consent of DEWETRON Inc. A cancellation fee may be applied.<\/p>\n<p>RMA and Training orders may be canceled with the consent of DEWETRON Inc.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>8. LIABILITY <\/h3>\n          <div class=\"content-size-normal\">\n            <p>DEWETRON Inc. shall not be liable for consequential damages, indirect damages, loss of profit, loss of interest, damages resulting from claims of third parties as well as for the loss of data and programs including its recovery.<\/p>\n<p>DEWETRON Inc. limits its liability to the subject matter of the contract and shall only be liable\u2014irrespective of the legal ground\u2014if the damage was caused by DEWETRON Inc. through intent or gross negligence of an exceptionally serious nature. Liability for simple or ordinary gross negligence is expressly excluded.<\/p>\n<p>If client and DEWETRON Inc. agree upon a contract penalty of DEWETRON Inc. such penalty shall be subject to judicial mitigation and any other claim for damages exceeding such contract penalty shall be excluded.<\/p>\n<p>Definition of \u201cgross negligence of an exceptionally serious nature\u201d:<br \/>\nFor the purposes of this agreement, gross negligence of an exceptionally serious nature shall be deemed to exist where conduct amounts to a particularly serious breach of due care that would be incomprehensible even to an average professional, and where an objective third party with comparable knowledge and circumstances would, with near certainty, have acted differently.<\/p>\n<p>Gross negligence of an exceptionally serious nature is deemed to exist, in particular, where even the most basic considerations and obvious precautions are disregarded or where the occurrence of damage was virtually foreseeable.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>9. EXPORT CONTROL LAWS<\/h3>\n          <div class=\"content-size-normal\">\n            <p>The customer acknowledges that the Products licensed or sold hereunder are subject to the export control laws and regulations of the United States of America. The customer agrees that the Products will not be re-exported, resold or transferred to or for:<br \/>\n(a) Any country subject to export restrictions under the Export Administration Act of 1979 (EAR).<br \/>\n(b) Any end user who has been denied participation in export transactions by any federal agency of the United States government.<br \/>\n(c) Any end user who the customer knows or has reason to believe will utilize the Products directly or indirectly in nuclear activities listed in the EAR 778.3(b)(1), (2) &amp; (3), whether the items are specifically designed or modified for such activities.<br \/>\n(d) an end use destined for the design, development, production or use of missiles or missile projects, or activities related to nuclear, chemical or biological weapons.<br \/>\nThe customer acknowledges that \u201cProducts\u201d include technical data subject to the export and re-export restrictions of the EAR.<br \/>\nBy placing any purchase order with DEWETRON, the customer warrants that all ordered Products are intended to be used within the guidelines listed above. The customer further recognizes and acknowledges that it is subject to certain laws and regulations governing the export of United States technology.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>10. CREDIT TERMS<\/h3>\n          <div class=\"content-size-normal\">\n            <p>The issuance of credit terms to any customer is subject to the approval of the Company\u2019s finance department and is not guaranteed. This process can be expedited by the prompt response to requests from the Company for credit references and other information. Customers who are not eligible for credit terms, or who do not wish to apply for them, may purchase via payment in advance, advance wire transfer, credit card, or irrevocable letter of credit (if outside the USA).<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>11. DOMESTIC SHIPMENTS<\/h3>\n          <div class=\"content-size-normal\">\n            <p>Shipments are made FOB \u2013 ORIGIN, which is East Greenwich, RI 02818 USA, unless another arrangement has been explicitly agreed to in writing by DEWETRON.<\/p>\n<p>A marking of \u201cFOB \u2013 DESTINATION\u201d on a purchase order is not binding upon DEWETRON, unless such arrangement has been explicitly agreed to in writing by DEWETRON.<\/p>\n<p>DEWETRON only schedules shipments via FedEx or UPS.<\/p>\n<p>Domestic shipments are offered by DEWETRON in the following two methods:<\/p>\n<ul>\n<li>Prepaid &amp; Add \u2013 DEWETRON to ship the customer order on DEWETRON\u2019s own FedEx or UPS account and add the shipping cost to the customer invoice. The customer will be responsible for paying the shipping costs on the invoice.<\/li>\n<li>Customer Account \u2013 DEWETRON will ship via the customer\u2019s FedEx or UPS account. The customer will be responsible for preparing all the paperwork necessary for such shipment and will be charged directly for the costs of such shipment. DEWETRON will not be responsible for paying the shipping costs.<\/li>\n<\/ul>\n<p>DEWETRON shipping policy only schedules shipments via FedEx or UPS Accounts only. Any other third-party carrier will need to provide shipping labels as well as schedule the pickup.<\/p>\n<p>The customer must state, via email or on the purchase order, which method it chooses, and, if using its own account, must provide the required account information. If the customer does not indicate which method or provide the required account information for the customer account method, DEWETRON will have the choice of using the Prepaid &amp; Add method or holding the shipment until the customer provides the additional information. If DEWETRON chooses the Prepaid &amp; Add method, the shipping costs will be added to the customer\u2019s invoice and subject to the Payment Terms described above. DEWETRON is not responsible for any delay resulting from the customer\u2019s failure to provide the required information.<\/p>\n<p>The customer must also identify the type\/speed of the shipment. Ground shipments are not recommended.<br \/>\nIf the customer fails to identify the type\/speed of the shipment, DEWETRON will choose the type and speed of shipment.<\/p>\n<p>DEWETRON is not responsible for any shipment damage or delay on any shipment FOB \u2013 ORIGIN. CUSTOMERS ARE EXPECTED TO OPEN, INSPECT, AND TEST THEIR SHIPMENT UPON RECEIPT OF THE SHIPMENT. A customer\u2019s failure to do so may waive the customer\u2019s warranty (see Warranty Notification and Return Period below) and jeopardize the customer\u2019s ability to recover from shipping companies for damages caused by shipment. To the extent that a customer requests DEWETRON to assist the customer in making a claim against a shipping company for damage to the shipment, DEWETRON will be eligible to charge a certain service fee for assistance.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>12. INTERNATIONAL SHIPPING<\/h3>\n          <div class=\"content-size-normal\">\n            <p>The customer\u2019s shipping department is responsible for processing the shipment. DEWETRON will provide the customer with the shipping size and weights of all packages.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>13. WARRANTY<\/h3>\n          <div class=\"content-size-normal\">\n            <p><a href=\"https:\/\/www.dewetron.com\/us\/about-us\/legal\/global-warranty-terms-conditions\/\">https:\/\/www.dewetron.com\/us\/about-us\/legal\/global-warranty-terms-conditions\/<\/a><br \/>\nThe warranty for DEWETRON USA is governed exclusively by U.S law.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3> 14. PAYMENT PORTALS<\/h3>\n          <div class=\"content-size-normal\">\n            <p>DEWETRON shall not be required to join EDI (electronic data interchange) services in order to be paid for the invoice(s) that DEWETRON sends to its customers. By requesting or using payment terms from DEWETRON, customer agrees to pay the cost of issuing payment to DEWETRON for the Products<br \/>\nand\/or services rendered hereunder. Should the customer require DEWETRON to subscribe to any service or pay any amount in order to receive any of the payments due from the customer to DEWETRON, DEWETRON reserves the right to render an invoice for said amount and customer agrees to pay such invoice.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-none\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>15. APPLICABLE LAW<\/h3>\n          <div class=\"content-size-normal\">\n            <p>This agreement shall be governed by the laws of the State of Rhode Island.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"\" class=\"wp-block-text-columns margin-bottom-small\n      \">\n  <div class=\"container\">\n    <div class=\"row justify-content-center\">\n              <div class=\"col-12\">\n          <h3>16. CONFIDENTIALITY<\/h3>\n          <div class=\"content-size-normal\">\n            <p>The supplier is obliged to hold confidential the business relationship with DEWETRON including all related in-formation (i.e. samples, documents), and shall not make available this information to third parties except with the prior written consent of DEWETRON. The supplier shall be obliged not to reproduce, handle, and store all samples including documents and immediately to hand over to DEWETRON after the fulfilment of the order and after the request of DEWETRON regarding the hand over, respectively.<\/p>\n\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":70593,"menu_order":199,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-70603","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>General Terms &amp; Conditions USA - DEWETRON<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dewetron.com\/us\/about-us\/legal\/general-terms-conditions-usa\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Terms &amp; 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