- Customer Care Center
Here at DEWETRON, we manufacture outstanding products and deliver unsurpassed customer care – offering all the service pieces to complete your data acquisition solution. Through customer care we engage our customers and through that engagement, we begin to understand their goals, which then allow us to not only meet but exceed their expectations.
Over the course of use, the systems can fall out of calibration and should be calibrated annually to ensure the continued integrity of the measurement data. DEWETRON USA is proud to be ISO 9001:2015 and ISO 14001:2015 and offers ISO 17025 or NIST standard calibration service.
There are two levels of calibration certification: NIST (National Institute of Standards and Technology) traceable and ISO (International Standards Organization) certified. A NIST certification means that the hardware has been tested against NIST’s Standard Reference Materials (SRMs) and meets those exact specifications.
The second level, ISO Certified (ISO 17025 certification) simply means not only that the hardware has been tested against NIST’s (in the US or other countries standards institutes) SRM through an unalterable series of calibrations, but also that the technician is qualified to perform this calibration using established methods of calibration. Accredited calibration is accompanied by a physical certificate.
In order to ensure that our data acquisition and data recording hardware delivers unequaled precision, we have voluntarily sought and received calibration accreditation. Accreditation is a third party reviewed process that requires a regular, thorough evaluation to ensure our sustained technical competence and compliance with ISO/IEC 17025.
The measurement results of the standard calibration provided by DEWETRON are NIST traceable. Our US calibration lab is ANSI/NCSL Z540-1 compliant.
All calibration procedures are recorded in the company CRM providing our support and service engineers with a full history of your system on demand. Scheduling annual accredited calibration of you equipment will prioritize your devices in the calibration queue and minimize turnaround time.
Standard calibration service may be upgraded to calibration per EN ISO/IEC 17025.
It also includes manufacturers adjustments to ensure continued integrity of the measurement data.
Accredited calibration service is applicable to individual systems and devices.
We know that down time on equipment is unacceptable which is why our calibration turnaround is 14 business days or less following the arrival of your system at our clock.
We also know that in some cases a shorter turnaround is critical. For those occasions, we offer expedited calibration service, all the benefits of standard calibration services within 7 days following the arrival of your system at our clock.
When technological devices are being used, problems may arise. To support you with any occurring problem, we offer you worldwide telephone and online access to a network of support professionals.
First level support comes with every DEWETRON system.
Worldwide telephone and online access to a network of support professionals who will work with you to solve any basic problems that may arise.
Receive the professional assistance of an experienced engineer for your test set-up, during measurement testing, through to analysis of your measurement data.
With this service, priority assistance is guaranteed in order to save you time and facilitate the transfer of knowledge.
DEWETRON offers customers the service to simply rent a high-precision test and measurement system. The systems can be either rented month by month or leased for a duration between 6 and 24 months.
Test and Measurement hardware requires regular, planned and preventative maintenance to perform at optimum levels and lengthen the life of the system. Even data acquisition hardware as reliable as ours.
Schedule annual system maintenance at a DEWETRON facility. Maintenance includes cleaning, the replacement of filters and cooling fans as needed, reliability updates, virus scan, disk defragment and a complete functional system test. BIOS, TRION firmware and driver updates are made on request.
Schedule annual system maintenance at a DEWETRON facility. Maintenance includes
cleaning, the replacement of filters and cooling fans as needed, reliability updates, virus scan, disk defragment and a complete functional system test.
BIOS, TRION™ firmware and driver updates are made on request.
DEWETRON trained technicians will repair systems within the defined product life cycle. Repair includes a full system check.
DEWETRON also offers express repair service. If you make use of this offer, the lead time futher decreases. The turnaround then takes 14 days.
Keep your measurement equipment on the cutting edge of technology with a system upgrade. Send us your system and we will upgrade the computer components and configure the system. Regular system upgrades will increase the life of your system and maintain the value of your investment.
Older systems may require an inspection prior to upgrade to ensure that the hardware and components are compatible with the most current configuration(s).